Delivery Services

Bing Lee offers a range of convenient delivery and collection options.

Where does Bing Lee deliver?

Delivery is available in most areas within the Sydney, Melbourne and Brisbane Metropolitan areas and limited areas within close proximity to Regional Stores (both within NSW and Interstate).

We deliver Monday to Saturday, excluding public holidays. 

Check our list of delivery locations here.

What are the delivery charges? 

Our delivery charges are based on the delivery location and weight of the items, and are calculated once the delivery suburb has been provided.  

What if I need my appliance urgently? 

We’ve got you covered with our Next Day Delivery service! Next Day Delivery is available for orders placed before 10pm, with delivery destinations in qualifying Sydney, Melbourne and Brisbane metropolitan areas, ACT and selected regional areas.

Please note, the product must be in stock and available at our Distribution Centres to be eligible for Next Day Delivery. 

For smaller items, we also offer Same Day Delivery in selected Sydney, and ACT metropolitan areas from Monday - Sunday.

Please note, this service is subject to product availability and is not available for bulky items. For further details, contact our Customer Care team on 1300 609 228 or via email at [email protected]

What are my delivery options?

For most large home appliances and some medium-sized appliances, you can choose from one of our 3 delivery options:

1. Scheduled Door to Door Service

This is our standard service - quick, convenient and straight to your door!

Please note, this service does not include unboxing, installation or the removal of any packaging or existing appliances. 

2. Delivery and Removal Only

Out with the old - in with the new! We’ll not only deliver your new product but remove the appliance it’s replacing.

All we ask is that your old appliance is no larger or heavier than the replacement product, is cleaned out and free of water, and disconnected from all services by a licensed tradesperson.

3. Premium Delivery

Delivery with extra convenience. Along with delivery, products will be unboxed/unpacked - and goods requiring power will be connected to an existing conventional 240v power outlet using cables supplied with the unit (excluding dishwashers and TVs). 

You can also choose to have your old appliance removed, we just ask that your old appliance is no larger or heavier than the replacement product, is cleaned out and free of water, and disconnected from all services by a licensed tradesperson.

Please note, this service does not include additional work or the supply of any parts or fittings required for an installation, such as supplying hose clamps or extensions, cabinetwork, plumbing or electrical work. 

Additional parts and works must be supplied and fitted by you prior to the driver's arrival.

Check out our full terms & conditions here.

Where don’t you deliver? 

Unfortunately we do not deliver outside Australia, to Australian offshore territories - including Tasmania - or remote locations within Australia. 

What happens on the day of the delivery? 

You will receive an SMS text message the morning of the delivery with a 3-hour delivery window.

If you are unable to accept delivery in this timeframe, you must contact the driver on the number the SMS text message was sent from. If no response is received, it is assumed you will be available to accept delivery during that time period.

Who carries out the delivery?

Bing Lee uses various delivery services including Australia Post, commercial couriers, contracted drivers and dedicated Bing Lee delivery trucks. 

The service used will depend on the type of delivery service required, delivery location and service availability.

Where’s my delivery? 

We’ll be in touch every step of the day! 

The day before your scheduled delivery, we’ll send you a text message to confirm your delivery is taking place. The morning of your delivery we will send you a text message providing a 3 hour delivery window. When we’re on our way to you, you’ll get another text message to let you know we are enroute and will send a link where you’ll be able to track or contact the driver. 

There’s an issue with my delivery!

Is your order running late - or includes incorrect items? Contact our Customer Care team on 1300 609 228 or via email at [email protected].