Samsung Galaxy Note7 - Notice to Customers

Samsung Electronics Australia

Media Statement– 12 October 2016

Samsung Electronics Australia has announced it is taking the proactive and voluntary step to extend its current recall1 to all Galaxy Note7 smartphones in Australia, including those that were provided as replacement Galaxy Note7 devices.

Samsung Australia has made this decision as a precautionary measure following an announcement by Samsung Electronics advising that it had stopped production of Galaxy Note7 smartphones for the benefit of consumer safety2.

Customers in Australia who have a Galaxy Note7, both an original device purchased before 5 September 2016 or a new replacement Galaxy Note 7 device, should power down their phone and contact their original place of purchase.

Samsung Australia is working with its operator and retail partners to ensure all customers can receive an exchange - including a Galaxy S7 or S7 edge - or full refund for their Galaxy Note7.

Before returning their Galaxy Note7, customers should back-up their data, complete a factory reset to delete personal information and power down their device.

“The safety of our customers is our first priority, which is why we are taking this further step and extending the current recall to all Galaxy Note7 devices, including replacement Galaxy Note7 devices,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia. “We know our Galaxy Note customers are among our most loyal customers and we sincerely apologise to them.”

Galaxy Note7 smartphone owners should visit the place of purchase of their device or call Samsung Customer Service on 1300 362 603 or visit http://www.samsung.com/au/galaxynote7-notice/


Media Statement– 11 October 2016

As reported globally, Samsung Electronics is currently investigating the recently reported cases involving the Galaxy Note7.  As a precautionary measure, we recommend that customers power down their Note 7 device and take advantage of the remedies available whilst these investigations are taking place. Customers in Australia who have a Galaxy Note7, both an original device purchased before 5 September 2016 or a new replacement device, should power down their phone and contact their original place of purchase.

Samsung Australia is working with all its partners to ensure all customers can receive an exchange - including a Galaxy S7 or S7 edge - or full refund for their Galaxy Note7. Before returning their Galaxy Note7, customers should back-up their data, complete a factory reset to delete personal information and power down their device.

We sincerely regret the inconvenience caused to our Australian customers and thank them for their patience.

Samsung Electronics link to Global newsroom: https://news.samsung.com/global/samsung-will-ask-all-global-partners-to-stop-sales-and-exchanges-of-galaxy-note7-while-further-investigation-takes-place.

 


1On September 5, Samsung Electronics Australia took the proactive and voluntary step to recall Galaxy Note7 smartphones in Australia. This was in response to a recent announcement by Samsung Electronics regarding isolated battery cell issues with the Galaxy Note7.

2Samsung Electronics global statement, 11 October 2016: "For the benefit of consumers' safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production."