COLLECTION AND DELIVERY

When you shop at Bing Lee Electrics Pty Limited ABN 61 000 733 488 ("we"/"us"/"our"), whether in-store or online, you have the option of collecting your goods or having us deliver them for you. This document sets out our terms and conditions for collection and delivery of goods purchased from Bing Lee.

COLLECTION IN-STORE

Whether you order online or through one of our stores, you have the convenience of arranging for collection of your goods from any of our stores.

To arrange collection, goods must be paid for and confirmed as being available in the nominated collection store by the agreed time for collection. Depending on type and availability, some goods are available for collection the same day, while others may take up to 14 business days, or as otherwise advised. Delivery times and dates provided by Bing Lee are approximations only.

Please wait for confirmation by telephone or email that your goods are ready for collection before attending one of our stores. When you do attend, you must have appropriate identification matching the name of the person who placed the order. If the goods were purchased by credit card, the original credit card must be available for inspection by our staff.

Once an in-store collection has been arranged, it can only be changed by contacting the store from which the goods were purchased. In the case of an online purchase, requests for changes to collection arrangements must be made to websales@binglee.com.au and approved by us return email.

FLAT RATE SHIPPING

This is available on many items. Please check that Flat Rate Shipping is available for an item before placing an order for that item by contacting our Customer Service Team on 1300 980 399 or by email at webcustomerservice@binglee.com.au.

If you are purchasing online, enter your postcode to ascertain if Flat Rate Shipping is available. Flat Rate Shipping will be by Australia Post or one of our nominated couriers.

Deliveries by Australia Post or one of our couriers can be tracked by entering the applicable tracking ID number directly into the Australia Post or courier's website. Delivery by our Bing Lee delivery drivers cannot be tracked online. Please contact our Customer Service Team on 1300 980 399 or by email at webcustomerservice@binglee.com.au if you have questions about your delivery.

Please note that we do not offer Flat Rate Courier delivery outside Australia, to Australian offshore territories or remote locations within Australia. Examples of remote locations include Norfolk Island, Christmas Island and any area that may require access via aircraft, motor vessel or a specialised vehicle. Please contact us if you have a question in relation to the locations to which we deliver.

OUR PLEDGE

Bing Lee’s Delivery Drivers will make every effort to ensure that the delivery of your product is carried out efficiently and in the best professional manner, provided there is no risk of damage to your property or injury to our staff.

BING LEE DELIVERY SERVICE

Whether you order online or through one of our stores, you have the convenience of arranging for your goods to be delivered by us. The method and cost of delivery varies depending on your nominated delivery address and the type of goods to be delivered.

Delivery Locations

Delivery is available in most areas within the Sydney Metropolitan area and limited areas within close proximity to Regional Stores (both within NSW and Interstate).

Please note, other than as set out above, we do not offer delivery. We do not deliver outside Australia, to Australian offshore territories or remote locations within Australia. Examples of remote locations include Norfolk Island, Christmas Island and any area that may require access via aircraft, motor vessel or a specialised vehicle.

Please contact us if you have a question in relation to the locations to which we deliver.

What are the Bing Lee delivery options?

We offer 2 options - Drop Off Service and Full-Service Delivery. These options are appropriate for larger home appliances and some medium sized appliances.

Drop Off Service and Full Service Deliveries are carried out Monday to Saturday excluding public holidays. For online purchases, we will call and schedule a delivery date within 24 hours of placing an online order. For in-store purchases, a delivery driver will call you on the anticipated delivery day between 6.30am and 7.30am advising of likely 2-3 hour delivery window .

Please note ALL deliveries are subject to our General Delivery Conditions set out below.

Bing Lee Drop Off Service

The following terms and conditions apply for Drop Off Delivery:

  • Goods will be delivered in original packaging. Please note that the goods will not be unboxed;
  • This service does not include installation or the removal of any packaging or existing appliances;
  • Goods, including original packaging and trolley must be able to fit through all doorways, access points and stairs at your nominated delivery address and, if this is not possible, the driver will endeavour to leave your item as close as possible to your requested location;
  • Delivery drivers have the right to refuse to carry products by hand or otherwise if, in their opinion, to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access;
  • Our drivers may refuse to locate your new appliance in your nominated location if they are of the view to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access;
  • If you wish to change the delivery date or address, you must notify the store from which you originally purchased at least 24 hours prior to the delivery date.
  • If you are not home at the time of delivery, you will be liable for a second delivery fee.

Bing Lee Full Service Delivery

  • This is a premium delivery service for our customers and is provided for an additional fee. This service must be requested and paid for before or at the time of purchase of your goods. The following terms and conditions apply to this method of delivery:
  • Goods will be unboxed/unpacked and, if requested, goods requiring 240v power will be connected to an existing conventional 240v power outlet (excluding dishwashers, TV's and cabinets). This does not include additional work or the supply of any parts or fittings required for an installation, such as supplying hose clamps or extensions, cabinetwork, plumbing or electrical work. Additional parts and works must be supplied and fitted by you prior to the driver's arrival;
  • Product packaging will be removed by the driver;
  • You can choose to have your old appliance removed by us provided it is no greater in size or weight than the replacement product and has been disconnected from all services (power, water and gas) by an appropriately licensed person and clean and free of any ice, water, food or debris before our driver arrives.
  • Goods, including original packaging and trolley must be able to fit through all doorways, access points and stairs at your nominated delivery address and, if this is not possible, the driver will endeavour to leave your item as close as feasible, in their opinion, to that location;
  • Delivery drivers have the right to refuse to carry products by hand or otherwise if, in their opinion, to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access;
  • Our drivers may refuse to locate your new appliance in your nominated location and/or refuse to remove your existing appliance if they are of the view to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access; and
  • If you wish to change the delivery date or address, you must notify our applicable store at least 24 hours prior to the delivery date.
  • If you are not home at the time of delivery, you will be liable for a second delivery fee.

Delivery Charges

Bing Lee charges for delivery of goods based on the nominated delivery location and weight of each item. Bing Lee uses various delivery services including Australia Post, commercial couriers and dedicated Bing Lee delivery trucks. The service used will depend on the type of delivery service required, delivery location and service availability.

Combined shipping of goods may be available on request provided the goods to be shipped are available from the same Bing Lee store/warehouse.

As noted above, Bing Lee does not offer delivery outside Australia, to Australian offshore territories or remote locations within Australia.

The availability of delivery for your goods and cost will be advised to you when you request delivery rather than collection from one of our stores.

GENERAL DELIVERY CONDITIONS

  1. We cannot deliver to a post office box (PO Box), parcel locker, Locked Bag address or similar service;
  2. Our delivery vehicle must be able to park safely within 20 metres of the access point of the delivery location and the delivery address must at all times be safe, clean and free of risk (eg hazards and pets securely restrained). We reserve the right to refuse to deliver if this condition is not met;
  3. Delivery times and dates are estimates only and are subject to weather, traffic, postal contingencies, the actions of our agents and other factors, therefore we cannot guarantee delivery on the date we arrange with you;
  4. We will take reasonable care during delivery, however delivery of appliances inherently carries with it a risk of damage (eg wet or scratched floors, scuffed walls). To the extent permitted by law, we are not liable for any damage caused to property during delivery, including as a result of our or our driver's negligence;
  5. All deliveries must be accepted at the delivery address by you or your nominee as advised in advance. You or your nominee must be a person at least 18 years of age, have photographic and/or credit card identification as authorised prior to delivery and be able to sign for receipt of your goods. Bing Lee reserves the right to request the credit card holder to be present at delivery from time to time;
  6. The Customer must notify Bing Lee within 24 hours of delivery of any damage to Goods or if the Goods are inconsistent with the Customer's order. Failing such notice, and to the extent permitted by law, the Customer will otherwise be deemed to have accepted the Goods.
  7. If you or your nominee authorised in advance with us is not present at the time of delivery, your goods will not be delivered and an additional delivery charge will apply if the goods need to be redelivered;
  8. All notebooks, desktops and televisions with a sale price over $500 will have insurance included in the delivery price; and
  9. Nothing in this document will exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy mandated or otherwise implied by law, including under the Australian Consumer Law, which cannot by law be excluded, restricted or modified. To the extent there is such a term, it is severed but only to the extent necessary to conform with the applicable law.

IS IT URGENT?

If you need a new washing machine, fridge, freezer or large home appliance delivered in a hurry to a delivery address within the Sydney metropolitan area, please contact your nearest Bing Lee store or our online sales staff at websales@binglee.com.au. We will endeavour to organise, but do not guarantee, next day delivery on large appliances if we have sufficient advance notice.

FURTHER QUESTIONS?

Please call us on 1300 980 399 or by email at webcustomerservice@binglee.com.au.