Terms and General Conditions for use of the Website

Changes to Products and Prices

We and any other persons involved in the management of this website may make changes in the products and prices described, and to other content of this website, at any time without notice.

We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

All depictions contained on the website are for illustration purposes only.

Product Prices

The price displayed for products on this website represents the full price in Australian dollars, including GST, for the product itself but does not include postage/delivery charges which will depend on the destination and weight of the product.

Australian Sales Only

We sell and deliver products ONLY WITHIN Australia.

Age Restrictions

You must be at least eighteen (18) years of age to place an order with us.  By placing an order with us through this website you acknowledge that you are over eighteen (18) years of age.

Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.

Online Communictaions

When you visit our website or send e-mails to us, you are communicating with us electronically. By using the website we and you consent to receiving communications electronically. We will communicate with you by e-mail or by posting notices on this website. We and you agree that all electronic communications between us of agreements, notices, disclosures or other information satisfy any legal requirement that such communications be in writing.

Registering on binglee.com.au allows users to be included in our email mailing list. Our emails include information on special offers, competitions, new product arrivals and other communications. You can subscribe by registering on the homepage, on the checkout page or using the buy without registering option.

Unsubscribing

Every e-mail marketing campaign we create has an unsubscribe option. Simply unsubscribe by following the link at the bottom of our email communications. Users will be removed from our mailing list once the unsubscribe option is selected.

Computer Tracking and Cookies

The binglee.com.au website is not set up to track, collect or distribute personal information not entered by visitors. Non-identifying visitor usage data is collected, for example number of hits, visits to pages within our website and is used for internal purposes only.

(Note. Cookies are small pieces of data stored on the web browser on your computer. By using cookies, web sites can track information about visitors' use of the site and provide customised content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want.

If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites, then you may not be able to gain access to all the content and facilities of this website.)

Intellectual Property Rights

Material contained on this web site is protected by copyright. You may use this web site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent.

Registered trademarks and logos must not be used or modified in any way without obtaining the prior written consent of the trade mark or logo owner.

The web site, products, technology and processes contained in this web site may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Your use of this web site and material on it must not in any way infringe the intellectual property rights of any person.

Your Account

To purchase from us you must establish an account on this website.

We retain absolute discretion to refuse to allow an account to be established, to terminate accounts, to remove or edit content where the account has not been kept in accordance with these terms and conditions.

You are responsible for the confidentiality of your account password. Your password and account details are stored on a secure server for ease of use in processing future orders or for warranty claims. Please refer to our Privacy Statement on this website. No credit card details are stored by us.

Security

When you register your personal details to establish an account or to place an order we use SSL (Secure Socket Layer) technology to secure your details online. Secure Sockets Layer (SSL) encrypts the information you send through this website. This technology is very secure and is used by thousands of website and provides excellent protection when shopping online. We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

Contract of Sale

These terms together with your order constitute the entire contract between you and us for the supply of products

Ordering Product

You can place an order only by clicking the "Add to Cart" or “Buy Now” buttons.

Upon completing your order and submitting it through the checkout system, an order reference number will be issued to you via a confirmation email.  We will not process your order until it has passed our internal validation procedures, for the purpose of preventing credit card or payment fraud.

Upon processing your order and receiving payment we send you a confirmation email which is your Tax Invoice.

When you place an order with us you have made an offer to purchase the product you have chosen and when we issue a tax invoice to you we have accepted your offer. Both offer and acceptance are based on these terms and conditions.

We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.

If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.

Payment

We only accept payment through PayPal and Credit/Debit cards (Visa and Master) American Express and Diners. Payment will not be processed until we have received all relevant information required for processing to be completed.

The processing of payment for Orders placed on a weekend or a Public holiday will not begin until the next working day.

PayPal

We process PayPal payments when you checkout from the product order screen.

Credit Cards

We accept Australian credit cards ONLY. We process Credit cards payments when you checkout from the product order screen.

Whilst we employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

Delivery

Binglee.com.au only delivers within Australia. We have no hidden fees, just standard delivery charges based on the weight of your order. All delivery charges will be shown throughout the process for your peace of mind.

Normal delivery is within 3 to 14 working days from the date of payment of your order.

We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control.

Delivery Price:

• Under 25kg - $10
• 25Kg to 75Kg - $45
• Over 75Kg - $75

For business orders over 200kg please contact us on 1300 980 399 for details

How we deliver:

• Orders under 25 Kg we use the services of Australia Post eparcel
• Orders over 25Kg are distributed within our service ONLY are using 3rd party couriers.

For details of our service areas click here

Dispatching your order

Provided your items are in-stock and payment has been received we will dispatch your order from our warehouse within 1-2 business days. If an item is out of stock we will back order it for you. You will be contacted by our customer service team to confirm a suitable time for delivery of your purchase.  We operate within a 2 – 3 hour delivery window and will need the purchaser to sign for the product. Drivers will ask to sight ID to confirm your details and may ask to see the credit card used for the purchase.

Tracking your order

You can monitor your order's progress once we have dispatched it from our warehouse in your “My Account section of the website.

Receiving your order

All orders must be signed for, so please ensure there is someone available at the delivery address. If there is no one there the courier will leave a note and will either attempt to deliver it again or will leave the package at your local Australia Post office for collection.
Unsuccessful Deliveries
In the event that goods over 25kg are despatched and you are not available to meet the driver at the agreed time a rebooking fee will be charged to your account.  You will need to contact customer service to arrange a new time and pay the fee. Normal delivery fees and charges apply.

Passing of Property

Property in the product passes to you upon receipt of the product by you.

Warranties

Manufacturer’s Warranty

Some products sold by us are serviced and supported by their manufacturer in accordance with its warranty terms.

Our Warranties

Where a product is damaged through no fault of your own when delivered to you, contact us immediately and we will replace it. For all product sold we provide warranties and conditions required by law. If the product does not fulfil any of these warranties or conditions then you may be entitled to a refund or other compensation from us.

Commercial warranty

If you are purchasing a product to be used in a commercial environment, please note that the manufacturer's warranty covers a maximum period of 3 months from the date of purchase. In addition to this, all Chef, Dishlex, Westinghouse, Kelvinator, Simpson and Electrolux products are sold with no commercial warranty.

Return of Product

Where Customer Service has determined that, on the facts you have provided, a claim should be granted you will be issued with a Return Number (RN). We will not accept the return of a product without an RN. The product must be returned to us within 15 calendar days from the issue date of the RN. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.

We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.

Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $25.00 handling and administration fee.

Refunds or credit

Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Refunds will be issued by cheque, EFT, PayPal or a credit to your account.

Replacement

Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.

Exceptions

We do not provide a refund, credit or exchange if you have:

• changed your mind, decided you no longer want the products or just don’t like them, or found that products are the wrong size or colour.
• found you can buy the same or similar products elsewhere for a cheaper price.

Extended Warranty

Extended Warranty plans cover a range of consumer electronics and appliances. It is only available at the time of purchase. All Extended Warranty Purchases start from the date the manufacturer warranty period ends.

• Relax knowing your purchase is covered for up to 5 years (including the manufacturers warranty period) from mechanical or electrical failure.  
  Parts and Labour Warranty
  National Service Network
  No Excess payable upon warranty claim
  7 day call centre available via a free call 1300980399 nation wide

For more information download the Extended Warranty Plan below, you will receive a link to this download when you purchase extended warranty from Binglee.com.au. Extended warranty is only available at the time of purchase!

• Extended Warranty Plan - 162Kb PDF

Resolving Your Concerns

If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.

Our contact details are below and we will respond to your query as soon as possible.

• Email: webcustomerservice@binglee.com.au
• Tele: 1300 980 399
• Post:  Web Customer Service Bing Lee  – PO Box 171 Fairfield NSW 1860

Changes to Terms

Because of frequent changes in Internet technology and applicable law we reserve the right to make changes to these Terms and Conditions at any time that technology and legal changes require. You should check these Terms and Conditions regularly for such changes.