Dispatching your order

Provided your items are in-stock and payment has been received we will dispatch your order from our warehouse within 1-2 business days. If an item is out of stock we will back order it for you. You will be contacted by our customer service team to confirm a suitable time for delivery of your purchase. We operate within a 2 – 3 hour delivery window and will need the purchaser to sign for the product. Drivers will ask to sight ID to confirm your details and may ask to see the credit card used for the purchase.

Next day delivery guarantee (for Whitegoods delivered in Sydney Metropolitan ONLY)

Because we understand the importance of getting Kitchen and Laundry major appliances delivered to our customers as quickly as possible, we guarantee to deliver all purchases that are within the Sydney Metropolitan Delivery Region on the next delivery day.

Simply order any Kitchen or Laundry Appliance which is in-stock and is valued at over $250 before 6pm (AEST) and you will receive your order the following day (excluding Sunday and Public Holidays). Then, all you have to do is make sure you are home to receive your delivery!

We are committed to delivering on this promise that if we fail to deliver next day we will waive the delivery fee

Tracking your order

You can monitor your order's progress once we have dispatched it from our warehouse in your “My Account section of the website. You must be a registered user to be able to track your order

How long will my order take?

As all our delivery prices are dynamically calculated, you will be provided with an accurate ETA at the checkout. This range is business days in transit, and commences after your order is dispatched. You will receive an email once your order is dispatched with all the tracking details, and you may track your order on either the Bing Lee website (unless you checked out as a guest), on Temando.com or the relevant carriers website. If you have any questions that the tracking information cannot answer, please contact customer service.

What will I do if I am not home for delivery?

Small items sent with Australia Post or Australian Air Express will be taken to your nearest Post Office, although a card will be left in your letterbox informing you of this. All other couriers will leave a calling card, which you will need to call the relevant number and arrange another time for delivery. You will not be charged for this redelivery.

What do I do if my item has been damaged in Transit?

As none of the courier options are insured by default, Bing Lee offer's you the choice to insure your new purchase to ensure a hassle free claim's process in the event of a damaged shipment.

About the Insurance Option

For your convenience, the company arranging the transport of your newly purchased item provides you with insurance for a nominal fee of 1.1% of your shipment value (inclusive of GST)

About the Carbon Offset Option

By selecting this box, the amount of carbon is automatically calculated and the offset fee is added to the shipping cost. The fee is used to invest in projects that remove or prevent greenhouse gas emissions from the atmosphere.

Receiving your order

All orders must be signed for, so please ensure there is someone available at the delivery address. If there is no one there the courier will leave a note and will either attempt to deliver it again or will leave the package at your local Australia Post office for collection.

Unsuccessful Deliveries

In the event that goods over 20kg are despatched and you are not available to meet the driver at the agreed time a rebooking fee will be charged to your account. You will need to contact customer service to arrange a new time and pay the fee. Normal delivery fees and charges apply.