1300 980 399

Delivery Information

When you order online, we strive to ensure that your experience is quick, easy and secure.

Need your product delivered urgently?

If you need a new washing machine, fridge, freezer or any large home appliance delivered in a hurry and live in the Sydney Metropolitan area, please let us know by calling 1300 980 399 or by  email to our Customer Service Team before 6.00pm Monday to Friday. Usually, we can organise Next Day Delivery on large appliances.

How we send your order

We deliver to most areas within Australia using carefully selected couriers and Bing Lee Delivery trucks to ensure you receive your order fast.

Below are some of our basic guidelines for online delivery;

  • Your order will be sent using various delivery methods such as Australia Post, Couriers Please, Allied Express and Bing Lee Delivery Trucks. All deliveries must be signed for and cannot be sent to PO Boxes.
  • Photo ID of the customer is required unless otherwise specified prior to delivery.
  • All orders for Notebooks and Desktops and TVs over $1,000 will have insurance included in the delivery price.

Flat Rate Shipping

Flat rate shipping is available on most small and medium sized items. Simply enter your postcode to confirm if the item(s) you are ordering qualifies for Flat Rate Shipping to your area. Items sent via Flat Rate Shipping will be sent via one of the following couriers;

If you need to track your order, simply use the link above entering your tracking ID as requested.

Large Kitchen Appliances

For large items such as fridges, washing machines, dryers and dishwashers your order will be delivered by our experienced team of Bing Lee Delivery Drivers where possible. Please note that this delivery service is a drop off service only and does not include unboxing, positioning or connection of purchase.

Once we have received your order, within 24-hours you will receive a call to schedule a date for delivery. Our Delivery Driver will then:

  • Call you between 6.30am to 7.30am on the date of delivery.
  • Provide you with a 3-hour delivery window.
  • Place product in the room of your choice, which will remain in its original packaging.

Optional - Full Service Delivery on Large Appliances (Monday to Saturday)

When we call to schedule a delivery date, for an additional service charge you can request a Full Service Delivery. In such instance, our drivers will complete the following:

  • Call you between 6.30am to 7.30am on the date of delivery.
  • Provide you with a 3-hour delivery window.
  • Removal and disposal of your old like for like appliance.
  • Removal and recycling of product packaging of items delivered.
  • Basic plug in and connection of the new appliance (excluding dishwashers, cooking appliances and Hot Water Systems) to existing water and electrical points.

Upgrading is easy!
Simply Call 1300 980 399 or request prior to delivery!

Please ensure there is easy access and a clear path to the room your appliance is going to be delivered to. If choosing the Full Service option please ensure that the old appliance is of equal size, cleaned, defrosted, unplugged from services and can be removed safely.

For more information regarding Bing Lee Standard drop-off and Full Service delivery read our Terms and Conditions

Frequently Asked Questions

Where is my order?

  • Call us on 1300 980 399.
  • Email webcustomerservice@binglee.com.au
  • Alternatively, you can track your order by using the provided tracking number contained on your order confirmation.

What if I am not home?

Simply call the number on the calling card to re-organise a suitable delivery date directly with the driver. Redelivery will usually be the next day however, please contact us if you need assistance on 1300 980 399. Please note that an additional delivery fee may apply when multiple delivery attempts have occurred, below are some examples of when re-delivery fees usually apply:

  • On large bulky items.
  • In the event you are not home at the provided date and 3 hour delivery window.

All orders need a signature for proof of delivery.