1300 980 399

Shipping Information

When you order online, we strive to ensure that your experience is quick, easy and secure.

Need your Washing Machine or Fridge Urgently?

If you need a new washing machine, fridge, freezer or any large home appliance delivered in a hurry and live in a Sydney Metro area, please let us know by calling 1300 980 399 or by email to our Customer Service Team before 6.00pm Monday to Friday. Usually, we can organise Next Day Delivery on large appliances.

How we send your order

We deliver to most areas within Australia using carefully selected couriers and Bing Lee Delivery trucks to ensure you receive your order fast. For additional peace of mind, in most instances you have the option to add Insurance to your delivery.

Bing Lee Delivery (Monday to Saturday)

This drop off service is available to Sydney metro areas and regional areas where we have a store close to you. Once we have received your order within 24-hours you will receive a call to schedule a date for delivery. Our delivery driver will then:

  • Call between 6.30am to 7.30am on the date of delivery.
  • Provide you with a 3-hour delivery window.
  • Place product in the room of your choice, which will remain in its original packaging.

Optional - Full Service Bing Lee Delivery (Monday to Saturday)

When we call to schedule a delivery date, for an additional service charge you can request a Full Service Delivery. In such instance, our drivers will complete the following:

  • Call between 6.30am to 7.30am on the date of delivery.
  • Provide you with a 3-hour delivery window.
  • Removal and disposal of your old like for like appliance.
  • Removal and Recycling of product packaging of items delivered.
  • Basic plug in and connection of the new appliance (excluding dishwashers, cooking appliances and Hot Water Systems) to existing water and electrical points.

Upgrading is easy!
Simply Call 1300 980 399 or request prior to delivery!

Please ensure there is easy access and a clear path to the room your appliance is going to be delivered to. If choosing the Full Service option please ensure that the old appliance is of equal size, cleaned, defrosted, unplugged from services and can be removed safely.

For more information regarding Bing Lee Standard drop-off and Full Service delivery read our Terms and Conditions.

Flat Rate Shipping

Available for most NSW, QLD and VIC metropolitan areas below are some examples of flat rate shipping costs: 

All LCD, UHD and Plasma TVs: (up to 55" $33.00) (over 55" $75.00)
All Washing Machines: $33.00
All Digital Cameras: $5.00
All Notebooks: $10.00
All Tablets: $5.00

Other Shipping Services

Express shipping is the fastest possible courier service that we have available and usually sent via airfreight, however items containing lithium batteries cannot be sent via this service and must be sent via a road service.

Regular Shipping is available as an alternative to express and in most instances this option is slightly slower than express.

Insurance is usually available on both options at an additional charge.

Frequently Asked Questions

Where is my order?

  • Call us on 1300 980 399.
  • Email webcustomerservice@binglee.com.au
  • Alternatively, you can track your order by using the provided tracking number contained on your order confirmation.

What if I am not home?

Simply call the number on the calling card to re-organise a suitable delivery date directly with the driver. Redelivery will usually be the next day however, please contact us if you need assistance on 1300 980 399. Please note that an additional delivery fee may apply when multiple delivery attempts have occurred, below are some examples of when re-delivery fees usually apply:

  • On large bulky items.
  • In the event you are not home at the provided date and 3 hour delivery window.

All orders need a signature for proof of delivery.