DELIVERY INFORMATION

– SPECIFIC TO BINGLEE.COM AND BINGLEE.COM.AU (“WEBSITE”)

When you order online, we strive to ensure that your experience is quick, easy and secure.

Need your product delivered urgently?

1. If you need a new washing machine, fridge, freezer or any large home appliance delivered in a hurry and live in the Sydney Metropolitan area, please let us know by calling 1300 980 399 or by email to our Customer Service Team before 6.00pm Monday to Friday. Usually, we can organise Next Day Delivery on large appliances.

Picking Up In-Store

Please wait for a confirmation call before heading to your chosen store, as we need to get your purchase ready for collection. A form of identification which matches the person who placed this order will need to be presented before we can release the goods. We do this to ensure all orders collected are secure.

How we send your order

2. We deliver to most areas within Australia using carefully selected services to ensure you receive your order fast.

3. Below are some of our basic guidelines for online delivery:

  • • Your order will be sent using various delivery methods such as Australia Post, Couriers Providers and Bing Lee Delivery Trucks.
  • • All deliveries must be signed for and cannot be sent to PO Boxes.
  • • Photo ID of the customer is required unless otherwise specified prior to delivery.
  • • All orders for Notebooks and Desktops and TVs over $1,000 will have insurance included in the delivery price.

Shipping Options

4. Flat Rate Shipping

Flat rate shipping is available on most small and medium sized items. Simply enter your postcode to confirm if the item(s) you are ordering qualifies for Flat Rate Shipping to your area, which may be sent either by Bing Lee Delivery Drivers (using the default ), Australia Post or one of our nominated Courier Providers.

All items shipped via Flat Rate Shipping (except Bing Lee Delivery Drivers) can be tracked by entering the nominated tracking ID number onto the Courier Provider’s website.

Larger home appliances such as fridges, washing machines and televisions may be delivered by our experienced team of Bing Lee Delivery Drivers where possible. In such instances, please note that you may be presented with one of two options:

a) Drop Off Delivery (default option in instances where a Bing Lee Delivery Driver can perform the delivery) which does not include unboxing, positioning or basic point to point connection of purchase to existing services, or

b) Full Service Delivery (optional at extra charge, and must be specified by the customer). Simply Call 1300 980 399 or request prior to delivery!

5. For further clarification, please note that a Drop Off Delivery comprises of the following:

  • • Monday – Saturday deliveries only.
  • • Once we have received your order, within 24-hours you will receive a call to schedule a date for delivery.
  • • Delivery address must be within the Sydney metropolitan area.
  • • The drivers will call you on the day of delivery between 6.30am and 7.30am advising of a 2-3 hour delivery window.
  • • Products will be delivered in original packaging to your room of choice. Please note that the product will not be unboxed.
  • • You must ensure that the product in its original packaging with the aid of a trolley will fit through all doorways, access points and stairs to the nominated position. If the Delivery Driver is unable to deliver the product to the nominated position in its original packaging, they will leave it as close as possible. Please note that the Delivery Driver will not hand carry products in situations of poor/restricted access.
  • • No packaging or removal of old product is included with this delivery service..
  • • If you fail to be home at the time of the delivery, then you will be liable for a re-delivery fee.
  • • If you wish to change the delivery date or address, you must notify the store at least 24 hours prior to the delivery date.

6. Alternatively, for an additional Fee, you can choose a Full Service Delivery comprising of the following:

  • • Monday – Saturday deliveries only.
  • • Once we have received your order, within 24-hours you will receive a call to schedule a date for delivery.
  • • Delivery address must be within the Sydney metropolitan area.
  • • The drivers will call you on the day of delivery between 6.30am and 7.30am advising of a 2-3 hour delivery window.
  • • Products will be delivered, unboxed and unpacked, and if requested a basic point to point connection performed to existing plumbing and powerpoint services (excluding dishwashers, TV’s and cabinets).
  • • If any additional work is required for the installation (such as supplying of hose clamps or hose extensions, cabinetwork, plumbing or electrical work), these must be completed by you prior to the driver’s arrival.
  • • All product packaging will be removed by the driver and recycled.
  • • If you choose to have your old appliance removed and taken away, it must be of a similar size or smaller to that of the new product and must be disconnected from all services (eg, power, water and gas), clean and free of any ice or water. Please note that our driver may refuse to remove your old appliance if there is a risk of damaging property or personal injury.
  • • Our drivers will do their best to position your product with the aid of a trolley into the desired location, but they may refuse if this cannot be done in a safe and diligent manner without damage to product, property or personal injury.
  • • You must ensure that the product in its original packaging with the aid of a trolley will fit through all doorways, access points and stairs to the nominated position. If the Delivery Driver is unable to deliver the product to the nominated position in its original packaging, they will leave it as close as possible. Please note that the Delivery Driver will not hand carry products in situations of poor/restricted access.
  • • If you fail to be home at the time of the delivery, then you will be liable for a re-delivery fee.
  • • If you wish to change the delivery date or address, you must notify the store at least 24 hours prior to the delivery date.

Frequently Asked Questions

i. Where is my order?

  • • Call us on 1300 980 399.
  • • Email us to: webcustomerservice@binglee.com.au
  • • Alternatively, you can track your order by using the provided tracking number contained on your order confirmation.

ii. What if I am not home?

  • Simply call the number on the calling card to re-organise a suitable delivery date directly with the driver. Redelivery will usually be the next day however, please contact us if you need assistance on 1300 980 399. Please note that an additional delivery fee may apply. Below are some examples of when re-delivery fees usually apply:
    • • On large bulky items.
    • • In the event you are not home at the provided date and 3 hour delivery window.

BING LEE ELECTRICS PTY LTD ABN 61 000 733 488